"Who Else Wants to Travel to Sunny Hawaii, Italy, or Another Exotic Destination for Free?
You’re about to enter a world of FREE travel where flying in business class and staying in four or five-star hotels for FREE or nearly free is not only possible but part of your life
By Frederic Patenaude and Shelli Stein
New Version 2.0 - Expanded for 2017!
Exclusive Bonus "How to Move to a Tropical Paradise" — $97 value
We're including a special bonus: my complete program on "How to Move to a Tropical Paradise," which sells separately for $97.
Imagine the following trip. You’re going to Hawaii, one of the most beautiful destinations in the world, and then spending a week in Bali!
You start in Los Angeles. You spend the night at the Sheraton near LAX, where nights normally go for $175 to $219. This is your room:
Your cost for the night?
But wait, it gets better.
As you arrive in your room, you automatically get priority check-in and free Wi-Fi in your room, instead of having to pay $12.95 for it.
The next day, you’re fresh and ready to board your long flight to Hawaii.
Most people who don’t fly first class don’t want to get to the airport early. They dread the airport experience!
Long lines at check-in and at security, crowds in the terminals, yucky expensive places to eat if you need to catch a beverage or snack.
NOW that has all changed. You have priority check-in, priority security clearance, and of course access to the lounge, where you can have free breakfast!
Why? Because you have a business class ticket!
And the best thing about it? The flight will only cost you $34.90 in taxes and fees.
When you travel in business/first class you arrive at your destination in a whole different frame of mind then when you fly economy.
You feel rested, fresh from having a relaxing experience, well fed and pampered.
The pampering begins when you get to the airport.
Priority lines for check-in. Obviously, no fees for checked bags.
You’re given passes to the airline lounges. Quick priority lane for security and off you go to the lounge for your relaxing pre-flight experience. In the lounge you can catch up on some emails, or have something to eat or drink (it’s unlimited), watch some TV, or read.
You can just relax in the comfortable seats, away from the chaos of the rest of the airport, knowing your flight and name will be called for boarding.
Now Your Hotel...
You’re in Hawaii!
You arrive feeling well-rested, well-fed, pampered and ready to start your vacation.
You’ve never been there, and you’re a little anxious about your trip.
But then you see your hotel and all your worries disappear.
It’s called simply, the St-Regis Kauai, one of the most high-end hotels in all of Hawaii.
The best way to describe the St-Regis is that it's one of the top luxury hotels in the world.
It's known for its great butler service and amazing rooms.
Newspaper delivered every day, Wi-Fi included, a gym, spa, and more.
When you arrive, you immediately get upgraded to one of the better rooms they have available. This is your room.
The room is huge!
A room like this normally goes for $600 a night.
What is your cost? Zero!
And the best thing is that you’re there for five days to enjoy it.
It’s the perfect place to come home to every night after a day of running around Kauai seeing sites.
Now Your Trip to Bali!
Bali is still a long way from Hawaii! So you'll be flying first class! With Cathay Pacific, one of the top airlines in the world.
Cathay Pacific is one of the top two airlines in the world.
Welcome to Your Cozy Retreat
Because you have a first class ticket, you have priority boarding and early access to the plane.
Cathay Pacific calls their seats and traveler space a "cozy retreat" and you begin to understand why.
You’re all by yourself in an area with a seat that has many possible configurations. If you want to sleep, the seat goes flat, creating your bed. While you are watching a movie, the seat becomes a couch.
Being able to adjust your seat anyway you like, is wonderful and keeps you VERY comfortable.
In your cozy retreat you also receive an amenity kit with all kinds of sundries, earplugs, toothpaste and toothbrush, eye mask, and socks.
Waiting for you in your Cozy Retreat are pillows and a real blanket. You also receive Bose noise-reducing head phones to use during your flight. You know, the ones that cost $300!
There is plenty of space for storing anything you bring along like a computer, iPad, or books to read.
But with your incredible entertainment center you won’t have much time for those.
The screen is full-sized, maybe the size of two MacBooks, and the choices for entertainment are endless.
In economy there are hundreds of people surrounding you and so much noise and movement, and always a wait for the bathrooms, but not in first class!
There are only 8 seats in first class, so there is never a feeling of being crowded. With so few people around you, it feels like being in a private plane.
Let's talk about the service and food
The first thing that happens after boarding the plane is that the head purser comes around, greets you by name, shakes your hand, and introduces himself. Then another flight attendant brings the menus so you can preview your food choices.
One thing that you’ll really enjoy is that the passenger to flight attendant ratio in first class is very high, so the service is leisurely and the crew has plenty of time to talk with you.
You enjoy talking with them, asking them about their travels and where they were from and getting recommendations from them about what sites to see in Hong Kong.
On the menu there are plenty of vegetarian choices, including fresh fruit. Everything is presented beautifully, is fresh, and tastes amazing.
It's like first class service in a fancy restaurant.
Real plates, real glasses, real silverware. No request is too small, and their goal is for you to have the most positive experience possible while in their care.
Food can be served anytime you want it.
If after you sleep, you wake up hungry, you can eat then. There are also snack foods or lighter fare if you don't feel like a full meal. Beverages are available at all times.
How much would a flight like this normally cost you? Last time I checked, it was over $14,000!
But instead of paying $14,961, you pay only $208.23 for taxes and fees for your Cathay Pacific flight.
This May Be Your Dream Vacation, But It Was a Real Vacation My Friend Shelli Received
I’ve been telling you about a dream vacation, but actually this was the REAL vacation that my friend Shelli had just been on.
I could not believe my ears when I heard what my friend Shelli was doing.
Shelli is my long-time friend from California, who makes a living as a fitness trainer.
She had just gotten back from a trip to Bali and Hawaii.
When she told me about her trip, I could not believe how great everything sounded.
Everything that I described happened to her… and I didn’t even get to the Hong Kong part!
It all sounded like a dream vacation, and definitely not one I could afford! And I could not believe when Shelli told me how little she paid for it.
I would never fly business class, because it was simply too expensive. And when I traveled, I’d stay in the cheapest hotels to save money.
But not my friend Shelli!
I almost fell off my seat when Shelli told me that her trip had cost her almost nothing.
Shelli told me that her entire trip, including the business class flight overseas, cost her a few hundred dollars.
"What do you mean exactly, a few hundred dollars?"
'Well Frederic', she answered, 'I only had to pay about $200 in taxes for the flight.'
"And how much would one of those flights normally cost?"
"Could be as much as $15,000."
Now I definitely was interested!!
When she told me about the luxury hotel where she stayed in Hawaii, I got jealous. "How much did you pay for that?"
"That one didn’t cost me anything. Not a penny. Except one night I ordered room service, so I had to pay $23 when I checked out."
"And what about Bali, where did you stay?"
"I stayed in an authentic Balinese villa. I hired private drivers, got to see all the sites, and go wherever I wanted."
"“And how much did you pay for that?" I asked.
"Bali is so inexpensive that I paid for the villa myself. I paid $80 a night for the villa. That's because my biggest cost was the airfare and the hotel prior, which was already covered. "
"I could have stayed at one of the fancier tourist hotels for FREE, but I preferred to have a real Balinese experience."
Now I had to beg her and almost bribe her to tell me how this was possible.
Then she told me she had a system that she’d been using for a few years to travel in first class for free or nearly free.
"Do you use frequent flyer miles?"
"That’s only part of my system Fred, but it goes WAY WAY beyond that!"
My Friend Shelli Travels the World for Free Like This Several Times a Year!
One of my lifelong dreams was to go to Iceland. This is me in Iceland in 2010.
I’ve been to over 30 countries, and I LOVE to travel. I’ve probably fulfilled every single travel fantasy I had as a kid, from going to Iceland to visiting Tahiti.
Before Shelli told me about her incredible travel stories, I paid for almost all of my trips in cash.
But I would never fly in business class, and I would never stay in expensive hotels.
But when I heard about Shelli’s most recent trip to Hong Kong and Bali, I knew I needed to master the same system she uses to get free travel.
I knew once I learned to do what Shelli was doing I’d never go back to paying for my dream trips with cash or traveling in economy, and neither will you.
In fact, I have to cringe when I look back on the past few years and all the money it cost me to travel. It makes me want to scream, now that I know I could have done a lot of that travel for free or much less than what I paid for it.
Now I’m determined to never make the same mistakes again, and I don’t want YOU to make these mistakes, either...
Here's a List of Places I have Been To Using This System Since 2012
I've been using Shelli's system since 2012, and so far I have visited a number of places! Here's a small selection.
Wouldn’t You Want to Take Your Family to Hawaii for Free if You Found a Way to Do It?
Let me invite you into a little fantasy here.
Because it’s a fantasy that’s entirely in the realm of possibilities.
Maybe it’s to take your family to Hawaii for a week. Your kids are in the ocean having fun, and maybe your in-laws are there too. Because you didn’t spend money on airfare, hotel or car rentals, you can spend more instead on seeing the sites, helicopter tours, scuba diving lessons, or dining out in famous restaurants.
Or maybe your dream is to travel to Italy in business or first class.
Maybe it’s to wander the streets of Paris with no particular goal in mind, feeling like a local and maybe taking someone special, too.
Now I want you to hold that goal in mind.
Because if you give me a chance, I will SHOW you exactly how you can reach it sooner than you think. Much sooner!
In fact, I’m so convinced that it will work for you that I’m willing to bet my reputation on it! And I want you to take me up on this bet!
This is What I Call Free Traveling!
Don’t get me wrong. I’m not putting down traveling with a huge backpack on your back and staying in hostels.
That’s pretty much the way I traveled… in my early twenties.
But at some point in your life, you can’t fool yourself. You’re not a young kid anymore, and your style of traveling has changed.
If I could show you how to stay at an overwater bungalow in Tahiti for free, wouldn’t you be interested?
If I showed you how you could upgrade to first class on your next flight, wouldn’t you be interested?
If I could show you how to make your dream vacation come true, and how to create a true once-in-a-lifetime experience at a fraction of its true cost, wouldn’t you be interested??
A Word From Kevin Gianni
I haven't done a trip around the world like Frederic, YET, but my wife and I have been all over the United States and Canada in our RV. I also travel for business.
When I think about it, I realize for me travel has always been an experience that meant uncomfortable accommodations, sleeping on couches, and trying not to spend too much money.
A couple of years ago, Fred told me about his methods for traveling the world for free. I couldn't stop thinking about it! I was impressed by the luxury trips he took for almost nothing!
So I started learning to do what he does, and made my own "bucket list" of exciting world travels.
Right now there are three things I am doing with this system:
1) I travel quite often for business and in the past two years, I've almost never paid for a flight. This is an expense I just don't have, thanks to the methods in Fred's course.
2) Every year I'm able to gift my mom a big vacation. She loves to travel and stay at those all-inclusive type resorts on beautiful islands. Last year she went to the Island of Aruba! And she doesn't have to pay a dime because I'm using what I've learned with this system so her trips cost me nothing. I'm thrilled that she gets to enjoy and have a great holiday in fabulous resorts. And you know how moms are? She's glad I don't have to pay for it!
3) Because Annmarie and I are raising two small children, we're not at a point in our life where we can go on a long trip abroad. But that day is coming soon enough. And like I said, I've got my "bucket list" ready. What's our number one destination choice? Well. after hearing both Fred and Shelli talk so excitedly about both of their adventures in New Zealand, that's my number one place. And I can tell you for sure, that most of our New Zealand trip will be paid for using this system, guaranteed. I can't wait!
Introducing the Course:
How to Travel the World First Class For Free
In this program, you will discover:
- Why it’s literally “raining” FREE travel once you know where to look
- The exact system to use to get up to $10,000 worth of FREE travel every year. At the very least, you’ll get at least $500 in free travel if you only take one or two of the basic steps.
- What your most valuable asset is when it comes to getting FREE travel from airline and hotel companies
- Complete step-by-step explanations of how to travel the world for free. The guide you'll always be glad you had from the start and the guide you'll be using for years to come.
- On the occasions you do have to pay for travel, discover three simple ways to cut your hotel and flight costs by at least 40%
- How to always sit back and relax in the private lounges at the airport on your next flights.
- EXACTLY what to do when booking a car, hotel room, or flight. Not doing these steps will cost you money.
- How to get upgraded to first class or business class without spending extra money.
"Your Rental Car Tool is Insane!" - & 1 Update
Thank You for the Program TTWFF-(Travel the World for Free) Fred and Shelli
With all the packed organized information Fred and Shelli have laid out for you it is an instant saving. Just having the ability to relax in club rooms with my family will make travel that much more fun.
I travel to Australia every year and have learned so much from the course. I find this a great game to play!
Your car rental tool is INSANE.
I run a business that takes a lot of my time so any time shortcut and cost savings I can get is great !
Also any questions you have, Fred and Shelli are quick to respond.
BAM Enterprises Inc. D/B/A Eye-Dye
"Just returned from a really amazing 3 week trip from the Big Island of Hawaii — all on points. I had purchased Fred & Shelli's program "Travel the world for free" about two years ago and from that learned a few tricks to accumulate a lot of points.
2 million points about. Yep 2 million!
Thanks Fred and Shelli!
Already busy figuring out the next trip..."
"Recommended for anyone who enjoys traveling"
I'm very happy that I signed up for your "How to Travel the World for Free" course. Frederic and Shelli are both very knowledgeable and provided a lot of helpful tips and resources on a variety of financial/travel products. This course has helped me quite a bit already, as I have started making use of some of resources that were mentioned in the course, and I have already started taking advantage of promotions to earn free travel. I've also started changing my shopping patterns, which will ultimately help me reach my goals. I highly recommend this course for anyone who enjoys traveling.
5 Clear Benefits From Following This System
- Not worrying if you don’t have the money to travel. If money is what’s stopping you from traveling, once you understand and apply the information in our program, you’ll never need to worry again about whether you'll have the money to travel.
We can’t guarantee that you’ll be flying every month to Europe in first class, but using our techniques, you should be able to get at least one free trip every year.
- You’ll go from "wish" to "reality". By following our insider tips, tricks, and tweaks, you can dramatically change yourself from an I WISH I COULD TRAVEL MORE person to someone who is actually taking your dream vacations.
- It will be easy. We’re not asking you to spend more money or to change anything major, but just play a new game that’s easy, fast, and simple.
- We will take the confusion OUT of the process. Our clear step-by-step explanations will tell you exactly what to do! These shortcuts allow you to SAVE time and money so that you have MORE time and money for traveling the world.
- You will create TRUE dream experiences. Our goal is not to help you save $200 on your next flight, or get a free flight to Las Vegas. We want you to be able to realize your TRUE dream travel fantasy, whatever that may be.
Are you ready to live your dreams, or do you have another lousy excuse?
Everyone has travel goals on their bucket list, right? I want to show you how to move your travel goals off your bucket list for pennies instead of dollars.
But I also know what you might be thinking. Does any of the following sound familiar?
1) It sounds too good to be true
I had a hard time believing it myself when I heard how much free travel Shelli was doing, but once I started learning her system, everything became very obvious.
The truth is that companies are willing to fight to get YOUR business. One of the ways they do this is by giving you free travel. If you can take advantage of their system, you CAN win. Companies wouldn’t be doing it if it wasn’t profitable for them. They’re trying to win your loyalty, and all you have to do is understand their game and play it according to the rules!
But I don’t want you to believe me.
I want you to give this course a try. If you don’t think it will work for you, just get your money back. I’ve been in business for over 15 years and my staff is easy to reach atwww.replytofred.com
2) I don’t have anyone to travel with
Don’t let that stop you! There’s nothing more fun than traveling alone sometimes. You could be wandering the streets of Paris, or live to see one of the wonders of the world you’ve always wanted to see.
Are you really going to let that stop you? Believe me, when you understand how this system works ,people will line up and hope you choose them to travel with you on your next trip…..for free or nearly free!
3) This can't work for me. I have a big family
This course is about having a dream or a goal and finding a way to reach it using the system for free traveling. Maybe your goal is to travel to Europe in business class. Or maybe your goal is simply to take your family to Disneyland.
ALL travel goals are PERFECT because you get to create them!
Each goal is worth striving for, and we’re not going to teach you to live OUR dreams. If you have a family, this system will work perfectly for you too!
4) I don't have the time to "travel the world." Is it worth it if I only take one trip a year?
Of course! In general, using our system, you’ll be able to get ONE free trip per year, depending on your personal circumstances. However, it’s going to be one hell of a vacation, I can guarantee it!
Who This Course is For
Let’s not kid ourselves. This course is NOT a magic bullet that will suddenly and immediately rain money upon you!
I want to be totally honest with you. Here’s what you can and cannot expect from this program:
- This course is optimized for US and Canadian residents. If you live in another country, some of our techniques may still apply. But in general, this works best if you live in Canada or the United States. Residents of European countries, Australia and New Zealand may also find a lot of great strategies, but if you live in another country, this may not work for you.
- This course is for people who have nothing against being pampered and flying first class. If you think that flying first class is just for the rich, or you have something morally against it, then maybe this course isn’t for you. If you don’t like being pampered once in a while and experience TRUE luxury, then you shouldn’t really look into this method.
- This course is for people looking for different vacations every year. Some people just like what they know. Every year they take the same vacation to Mexico or Florida. Maybe that’s you, and you’re happy with that. Although our system will help you slash the costs of that vacation significantly, the course may not work for you if you only want to go to the same place all the time.
- This course will take one hour of your time. Someone said that “there’s no such thing as a free lunch.” And that’s true. Although we’re going to show you how to get free travel, you’re still going to have to at least listen to the main part of the course (1 hour) and take the necessary steps (a few hours). Are you willing to trade a couple hours of your time in exchange for years of free traveling privileges? If not, then this course may not be for you.
What’s Included in the Program
As soon as you order this product, you’ll IMMEDIATELY get the download link and be able to start learning these amazing techniques for getting free travel.
Within minutes, you’ll get access to the download page where you will find:
Module 1 * The 10-Step System — The basic system contains 10 essential steps you need to take. This is all explained in a 1-hour audio presentation.
All you need to do is to listen to the presentation and you’ll understand our 10-step system and be able to put it in practice.
Module 2 * Advanced Techniques — We also have created another 1-hour presentation containing over 12 advanced techniques. Some of these techniques are really powerful and can accelerate how fast you reach your free travel goals. But this section should only be listened to once you’ve listened to the basic 10-Step System audio presentation.
Tutorial Videos — To make it easier to follow, we have created a series of tutorial videos showing you exactly how the system works!
New in Version 2.0.
We initially released this program in 2012. We felt it was time to revise it with new and updated information. Here's what's NEW in the latest version:
The Best Way to Go to Hawaii— $47 value
Many people want to go to Hawaii, so we created a special, 35-minute video showing exactly how to go to Hawaii for free or nearly free! In it, we discuss:
- Exactly how to fly to Hawaii from anywhere in North America for nearly free!
- One little known trick that allows you to fly from the West Coast for cheap.
- When it's worth paying for flights, and where to get the best deals
- And more!
A Trip to Italy— $47 value
A Trip to Italy — We also have created another 50-minute presentation on how to create an amazing trip to Italy for nearly free using our system! Everything is detailed, including: flights, hotels, where to stay, and more! You'll discover:
- The best hotels to stay at in the best city in Italy: Rome!
- Exactly how to book a free trip (hotels and flight) to Italy, including a demo where I show you how I do it.
- If you're going to pay for a hotel in Italy, where to get the best deals.
- A little-known trick to stay anywhere in Europe for free!
- And more...
A New Webinar With Up-to-Date Information on This System— $97 value
During this webinar replay, we present the latest information and MORE tips that were not included in the first version of the program. We'll update everyone on what's new in the game of free traveling!
This is a one time bonus that will not be offered again.
Would You Spend $97 if You Could Get In Return Thousands of Dollars in Free Travel? And What If It Could be 100% Guaranteed?
The information and techniques we present in this program are not easy to come across anywhere else.
You’ll learn from an expert who has DONE it, and also from a student (myself) who’s well on his way to master the system too.
Using our system, you’ll be able to get anywhere from $500 to $10,000 in free travel every year.
Is This Course About Getting Frequent Flyer Miles?
You may already know that every time you fly with an airline, you can get frequent flyer miles and overtime, you'll be able to get a trip for free.
Is this what this course is about?
Absolutely not! Although we'll be using miles and points in our strategy, you don't have to pay for traveling at all if you don't want to. You never have to accumulate frequent flyer miles by flying in order for this system to work!
Even if you NEVER fly regularly with an airline, you can still get free hotel rooms and nearly free flights using this system.
Also Get These 3 Incredible Bonuses Just for Giving This Program a Try
The following bonuses are also included for a limited time:
Seven Amazing Cheat Sheets, With Everything You Need — $27 value
We’ve summarized everything in a series of seven handy “cheatsheets” that you can print out and refer to at your leisure. That way, you can simply implement the steps laid out in the cheatsheets, without having to go back to the audio presentation.
How to Slash Up to 70% on Your Car Rental Cost — $47 value
In this bonus video, you will discover an amazing technique to slash up to 70% on your next car rental.
How would you like to pay only $13 a day for your next car rental? We’ll show you how!
This is a one time bonus that will not be offered again.
Exclusive Bonus "How to Move to a Tropical Paradise" — $97 value
This November, we're including a special bonus: my complete program on "How to Move to a Tropical Paradise," which sells separately for $97.
I'm so confident that the program "How to Travel the World for Free" is the very best program on the subject you'll ever come across that I do not hesitate to offer you this powerful guarantee:
60 Day Unconditional Money-Back Guarantee
For 60 days (starting from the date of purchase) go through the material in the program and start to learn all our travel secrets.
If at the end of that period, you want to return it for any reason just contact my staff at www.replytofred.com, and I'll refund you 100% of your money.
I offer you this guarantee with confidence. If you have any questions, contact our staff at www.replytofred.com
Order "How to Travel the World for Free"
You will receive:
- Instant Access to the The 10-Step System for Traveling for Free (1-hour MP3 audio)
- Instant Access to the Advanced Techniques 1-hour audio and Tutorials videos (streaming format and downloads for Macs and PCs)
- Instant Access to the new version of the program which includes: "The Best Way to Go to Hawaii" and "A Trip to Italy!" - Two new videos showing you how to design trips to these great destinations using our system!
- Also in version 2.0. Webinar replay with Shelli and Frederic , with what's new in this system.
- BONUS: Instant access to the Cheatsheets in PDF format
- BONUS: How to Slash Your Car Rental Costs by 70
Protected by an unconditional 100% 60-day Money Back Guarantee
Your traveling friend
PS: Remember you have nothing to lose and everything to gain by giving this product a try. You are protected by an UNCONDITIONAL 60-day 100% money back guarantee.
What People Say About Frederic Patenaude’s Products
"I have a master’s degree in business, and I was very impressed with the content and presentation of his course"
I have been reading Frederic’s books and newsletters for a year. I was very impressed with his honesty, integrity, and common sense. When he offered his course, “How to Make a Living in the Natural Health Movement”, it was a no-brainer for me. Not only was Frederic covering how to develop a website, but he was also including information about many other aspects of the internet business, including how to setup an auto responder, and marketing as it applies to the internet.
He has covered doing seminars and writing books as well. I have a master’s degree in business, and I was very impressed with the content and presentation of his course.
As all of other Fred's books, the How To Learn Any Language in a Flash provides 'no-nonsense', 'all-inclusive' and step-by-step process as to how to learn any language in a jiffy. And it worked! Had 4 weeks before my trip to Ecuador to learn some Spanish, procrastinated for 2 weeks ;) but still was able to learn some very useful Spanish for my trip in such a short time...would not be able to do it without Fred's support - THANKS!
Reading "Raw Food Controversies" by Frederic Patenaude was an amazing experience that changed my whole point of view about the raw food lifestyle and my own approach. Through reading about his journey, I was able to take all his experiences into mine, keeping the best approaches and avoiding the harmful ones. It's been great to have Frederic Patenaude as a personal guide & trailblazer. The valuable information in his story has influenced me more than any of the many books I have read so far...
If you're looking for the best value on the web, then you're in the right place! There are a lot of ebooks out there, but this is the only package that offers not only good value for money, in that to purchase all this info in printed books would cost more, but AMAZING value for money. The range of recipes is fantastic, the amount of information about things such as dental hygiene and "super"foods and so forth is incredibly comprehensive. This is the only bundle I would truly recommend that I've found on the web. Individual ebooks of others I have found useful, but they are in the minority. Also, Fredric actually does reply to posts, and really quickly, too!!!
Hi Fred, Just wanted to let you know how much I enjoyed this book! It was a fun read and so full of good, solid PRACTICAL information. It was also helpful in my understanding exactly where you're at and why. Too often, you find others speculating about how various authors actually live their lives, without any real knowledge. With this book, you've offered the "transparency" to (hopefully) put a lid on any need for gossip. Thanks for putting it all together. Hope to see you in South Florida again this winter.
With love, Shelah Segal
Hi Frederic I have read Raw Food Controversies and loved it! It was extremely honest, personal and thought provoking. Very well written, easy to read, informative and at times quite emotional. I like the way that factual information is presented in shaded boxes making it easy to refer to at any time. I plan to re-read it soon. Well done! KAREN